You can return the artwork without needing to provide a reason or pay a penalty fee up to 14 days after receiving your order.
Return within 14 days
In the case that the right of withdrawal is exercised in the aforementioned time frame, the price of the artwork(s) purchased and the shipping costs will be reimbursed by us as soon as we receive the artwork. We will manage the return of the work and will bear the cost of returns (which will either be paid by you and refunded by Art Catch or directly paid by Art Catch). The artwork must be returned in perfect condition and in its original packaging (or equivalent).
Cancellation of order before it’s shipped
You can cancel your order before your item has been shipped (you will receive an email to inform you of shipping). To do this, please contact us at firstname.lastname@example.org with a theme “Cancellation”. We will refund you immediately for the full amount of your purchase.
- When a refund is made by us, the amount will be credited directly to the account used to pay for the item:
Paypal. The refund will be made directly to your Paypal account within an average of 48 hours,
- Credit card and Bank transfer: the refund will be made directly to the account used. Please note that bank transfers can take between 3 and 7 days to be processed.
Please note that if customs duties were paid by the buyer upon receipt, they will not be refunded.