Please, read carefully this section before placing your order. If you still have some question we advise you to refer to our General Terms & Conditions. In case you fail to find an answer to your question you’re more than welcome to write us at email@example.com with a theme “Payment question”. We’ll reply you within 48 hours.
Form of Payment
After creating a customer account, adding an item to your cart and filling in your billing / delivery address, you will be taken to a secure payment page. We accept the following credit or debit cards: Visa, American Express, MasterCard and Credit card, as well as PayPal payments. You simply have to tick the payment method “credit card” or “Paypal” at the payment step. Enter all your information, ensuring it is correct, and validate your purchase by clicking “Place your order”.
You can also pay by bank transfer, in which case your order will go through once your transfer has been confirmed. You simply have to tick the payment method “Bank transfer” at the payment step and validate the purchase by clicking “Place your order.” Once you have placed your order, we will send you our bank details via email so you can complete your order. Your item will only be sent once we receive your payment. Usually, it requires up to 3-5 business days for funds to be received via bank transfer, but in some cases, this process can be up to 7 days. Therefore, until we receive your transfer, the status of your order will be “pending” until we have received a receipt of your transfer. We will reserve the artwork for you during this period. Upon receipt of your transfer, the status of the order will be updated in your customer account and you will be informed via email. The artwork will then be shipped.
We take fraud prevention and data privacy very seriously, which is why all payments go through 3D Secure authentication.
We cannot precisely say when your account is debited as this varies according to the bank. Transactions can be immediate or take up to a week to go through, and this may take longer for countries outside the eurozone.
If you have a Collector’s status, you need to log into your account before placing an order. When checking out with your order, the 5% discount will be automatically added to the price. In case of any technical error, please, do write us at firstname.lastname@example.org.
Collecting your order yourself
You may collect your order yourself if you wish. Our storage is located in Utrecht, The Netherlands. Upon checking out, please tick the box “collect myself in Utrecht”. You’ll shortly receive an email from us with the address and possible time slots. It’s very possible you can collect your order same or next day. Please, make sure you indicate accurately in your correspondence who’ll be collecting your order. This person will have to submit his ID.
When collecting your order yourself, you can immediately check the artwork and decline your order on spot if you wish to. In case you’re satisfied with the artwork, we’ll ask you to sign the Acceptance certificate.
You’ll still have the right to return the order within 14 days from the day of acceptance. The artwork must be returned to the same address where it has been collected. We’ll sign the Acceptance certificate, after which you can expect your reimbursement.
Standard delivery is already included into your order. It may vary from country to country, especially for deliveries outside eurozone, but normally it can take 5-10 working days. If you need your order much sooner, you can choose express delivery by ticking relevant box upon checking out. Once you click on “express delivery”, you’ll see the cost. This will be added to your final price to pay. The gallery calculates the costs according to the weight and size of the artwork, the shipping destination and the delivery service used.
Once your work has been shipped, you will find the courier company and tracking number in your customer account. This information will also be sent by email. You can then go to the courier company’s website, input the tracking number and track the delivery. Feel free to contact us at email@example.com for any questions regarding the delivery of your item.
Your basket total may indicate that it excludes any customs duties or import tax costs, meaning that any additional costs will need to be paid upon receipt, even if you opted for our standard delivery. These fees are to be paid directly to the courier service, who will contact you.
Unfortunately we cannot accurately predict the cost of customs duties or tax, however, you can contact your local customs office to find out the import cost. If you have any questions, please do not hesitate to contact us at firstname.lastname@example.org with theme “Custom duties”.
We take fraud prevention and data privacy very seriously, which is why all payments go through 3D Secure Authentication. Under no circumstances will Art Catch ever store or have access to your bank details. Similarly, for all payments via Paypal, Paypal ensures complete protection and security of your banking information.
Changes to the Order
If you wish to make changes to your order after placing it (change shipping or billing address, delivery method) it can only be possible before your order has been shipped. Please contact us at email@example.com as soon as you decide to modify your order and we’ll do our utmost to help you.